SHIPPING

At Vellix, we work hard to deliver your order as quickly and reliably as possible. Because we ship worldwide, delivery times may vary depending on destination, carrier volume, and customs processing.

Estimated Delivery Time

Most orders are shipped from our fulfillment center in Hong Kong.

• Standard delivery: 7–14 business days

• High-demand, holiday, or sale periods: 2–4 weeks

We provide wider estimates to account for potential courier delays, customs hold-ups, or international transit congestion.

Order Processing Time

• Orders are processed within 1–3 business days

• Processing does not occur on weekends or public holidays

• Once shipped, you’ll receive a confirmation email with tracking details

Shipping Variability

Delivery time may be affected by:

• Seasonal order spikes or sales events

• Weather disruptions or logistical slowdowns

• Customs or import inspections

• Remote-area delivery routes

These factors are outside our control, but we continuously monitor shipments to ensure timely arrival.

Need Help?

Our support team is always here for you.
Email: contact@vellix.store